HD Predictive RoutingTM
HD Predictive routing provides fault tolerant call routing for high load contact centre networks. This is the only solution that prevents call bursting because it achieves zero latency. This is only possible via the unique art of real time HD Telecom AnalyticsTM.
You will quickly eliminate transfer errors and lost orders and achieve a stable playing field for your outsourcers to contribute resources that will not sit idle. Be confident that callers can’t pile up in long queues while available agents stand by elsewhere.
HD Predictive routing works because it really knows where to route each call without guessing. All you need to do is ask it. Sub-second response time instruct your IVR where to route calls via your choice of socket based IP, Web Services, SOAP and other industry standard protocols.