Services Overview
L3 Prime Inc. started as a telecommunications traffic study consulting organization. Telco's and large system integration firms marveled at our ability to produce precision capacity analysis and to remove redial distortions.
Our software offering makes this level of accuracy accessible to the mainstream telecommunications planner.
We continue to perform traffic studies, often for distressed call centres that have found interval based analysis simply cannot capture the intricacies needed to diagnose elusive and costly engineering problems:
· Un-explained busy signals
· Poor capacity utilization
· Idle agents during peak calling times
· Uncertainty concerning optimal service level targets
· Unsuccessful migration to new infrastructure
Our traffic study services provide overnight enlightenment and a clear path to resolution.