The risk of equipment specific WFM plug-ins:

What happens when it is time to migrate to a new switch.  How much will your WFM vendor charge to build a new plug-in.  How long will it take?

If you acquire new businesses with different IVR’s and ACD’s how can you hope to plan centrally?

What if you want to integrate your email response system, chat solution or retail operations for centralized planning?  To what extent are you at the mercy of your WFM vendor’s demands for professional services at $3000 per day?

Advantage HD WFM™: Universal Interface

HD WFM™ thrives on the most fundamental and universally available source of demand statistics. When did transactions start?  When did transactions end?  This simple stream of data can be pulled from any database or sent in real time as transactions unfold.  Integrating with a new stream of transactions can take as little as a few minutes and the tools to do so are easily within reach of the customer.

If you want us to do the work for you, there is no charge.  The effort is low and we love integrating with new systems.