Why do competing WFM solutions cost more than they can ever
provide in return:

Lesser WFM solutions are thick client solutions that have been retrofitted to look modern and incorporate some web interfaces. These legacy products are costly to implement and maintain. Even hosting options are costly because these aging systems are not fully web based and do not support multi-tenancy. Many will require your planners to log-in via RDP in order to perform administrative tasks

The real cost of out-dated WFM solutions is that they persistently corrupt planning, driving your call centre into staffing patterns that frustrate customers into taking their recurring payments elsewhere.

Yes, the WFM vendor promised to reduce your staffing costs -- but you did not anticipate that this came at the cost of angry customers, long talk times and a shrinking customer base. The only good news is that you don’t have to tell your boss how bad things really are. The capacity based performance measurements that the WFM solution gathers from the ACD effectively ignores the poor performance.

Advantage HD WFM™: Lower cost of ownership

HD WFM™ is fully web based and allows customers to choose between hosting or on-premise implementation.  Installation takes less than 20-minutes.  Data loading configuration and training are completes in 3-4 weeks. The customer’s effort is limited to providing access to historical data and attending training.

Operationally, HD WFM™ is design to immediately correct the distortions that may have accumulated from years of capacity based, interval based planning.  You will be amazed to discover your real demand patterns and how distant these may be from the distorted picture you’ve been getting from the out-dated methods.

HD WFM™ simultaneously optimizes your top objectives: revenue; service levels, labor utilization; and labor cost. The granular forecast and staffing pattern track precisely to the historical volatility of demand and accurately recognize all carry-over effects.  The granularity and accuracy means there is no trade-off between labor utilization and service levels--you get both.

HD WFM™ benefits from super capacity planning capabilities.  This means that your plan and schedule automatically evolve to accommodate changing demand, event driven activity and or the pent-up demand that competing systems can only turn a blind eye to.

HD WFM™ also features a generous all-inclusive annual maintenance policy.  You are entitled to free upgrades and unlike competitors, we do not have hidden $10,000 fees to deploy each “FREE” upgrade.