The risks and realities of random trial simulation scheduling:

Competing solutions use a hap hazard scheduling method known as “random trials” or “simulations”. These methods involves producing tens of thousands of random schedules per day and making independent selections based on fit between forecast and schedule. Not surprisingly, the resulting schedules are so random so as to be unusable. Having spending money on a solution that was supposed to automate scheduling, the unfortunate customer discovers that they must return to a manual scheduling practice. The anticipated efficiencies and ROI are never realized.

Advantage HD WFM™:

HD WFM™ builds schedules based on logic not chance.  The logic includes configurable levels of schedule consistency.  Depending on the level of consistency you chose, staff get daily start times and weekly patterns that range from highly consistent to perfectly uniform.   Staff can be fairly rotated through morning, mid-day and evening shifts. Rotation rules are highly customizable. Preferences, vacations, fairness and exceptions are all handled automatically.

HD WFM™ also allows you to blend fixed schedules for some employees with variable schedules for others.

The resulting schedules are efficient, ready to use and convenient for workers. Many cost savings accrue. The effort to produce schedules is reduced from days of effort to minutes.

In fact, with HD WFM™ the planner can prepare weeks of schedules with only a single button click. A fully automated process performs all of the forecasting and scheduling steps including:

-         Intelligent basis day selection

-         Creation of fully synchronized forecasts for agents and skills

-         Automatic seasonalization

-         Automatic absenteeism buffering

-         Skills based & preference based, uniform scheduling

 

HD WFM™ also offers the most advanced but easiest to use interfaces for basis day tuning, forecast tuning, forecast composites, seasonalization, skills-based planning and schedule tuning.