Poorly engineered Shift Trading interfaces add little or no value:

Competing vendors offer agents a calendar to browse for potential trading partners.  This does little if anything to reduce the stress, time and effort of requesting trades.

Supervisors are left to their own devices to reconcile the conflicting or obsolete trading requests that result each time a given trade is approved.

Skills-based shift trading only allows trades between identically-skilled agents. Often, this means no trades for agents with scarce skills.

Advantage HD WFM™: Proactive Shift Trading™

HD WFM™ offers a uniquely easy-to-use and effective form of shift trading that automatically identifies all potential trading partners.  Agents can propose trades to many-at-once.  Trades that are desired highly by both parties can be approved automatically or with supervisor intervention.

Skills based shift trading allows for trades between agents of different skill sets provided there is no negative impact on meeting each affected skills forecast.

Each time a trade is approved or rejected, all of the cascading cross-trade overlaps and conflicts are automatically cleared by the system.

Proactive shift trading has reduced absenteeism during unpopular shifts from as high as 25% down to near zero.