Feature

Market Leaders

Comments

Fully web based &
multi-tenant

All Features are fully web based including Forecasting & Scheduling. There is no workstation footprint.  A single server can support up to 25 clients, securely and with no need for virtualization.

High Definition Forecasts ™

HD Forecasting ™ is first fully modern approach to forecasting. This cutting edge   technology eliminates all of the distortions of the 100-year old methods used by the   market leaders. The result is unprecedented planning granularity that simultaneously   optimizes labor utilization, service levels and revenue.

Logic Based Uniform Scheduling ™

HD WFM ™ provides configurable consistency and superior schedule efficiency.  Competitors use the random trials method producing intolerably random schedules.

Fully synchronized skill-based forecasting & scheduling

HD WFM ™ features more powerful methods for skills based forecasting and scheduling.  The methods are more accurate. The user interface is easy to use and understand – a long overdue first in the industry.

Long calls, long emails, long chats.

HD WFM ™ is the only technology that treats long events and long service levels with precision. Competitors use 100-year old methods that can only peg events to one planning interval.  HD WFM avoids the outrageous distortions that result from the outdated methods.

Rich State Adherence ™

Clutter Free Adherence.  Agents see their own adherence in a fair and meaningful presentation that fosters self-compliance.

Proactive Shift Trading ™

Truly electronic shift trading from start to finish, this solution automatically identifies potential shift trades for agents. It even supports options like skills based trading and anonymous trades.

Network Aware Multi-Site Planning  ™

Competitors try to pass-off many isolated schedules as centralized scheduling.  Its not!  HD WFM is the only network aware planning technology available.

Business intelligence

Fully web based BI is included for rich interactive analysis and comparisons.

Universal interface

Faster, more cost effective deployment.  All inclusive annual maintenance. Choose any combination of on-premise, hosted, owned or leased.

Lower cost of ownership

Faster, more cost effective deployment.  All inclusive annual maintenance. Choose any combination of on-premise, hosted, owned or leased.

*  WFM Wisdom, HD WFM, HD Forecasts, High Definition Forecasting, High Fidelity Forecasting,  Uniform Scheduling, Rich State Adherence, Intelligent Adherence,  Network Aware Multi-Site Planning  and  Proactive Shift Trading  are Trademarks of L3 Prime Inc.